Return Policy
At Puff Pass Print Products, we strive to ensure you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return policy to make the process easy.
Returns and Refunds
- Eligibility: Returns are accepted on items that are unused, in their original packaging, and in the same condition in which they were received.
- Return Window: You have 30 days from the date of delivery to return your item for a refund.
- Non-Returnable Items: Certain items are not eligible for return, including final sale items, gift cards, and any personalized or custom-made products.
Return Process
- Initiate a Return: To start a return, please contact us at info@puffpassprints.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to proceed.
- Shipping Your Return: You are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
- Processing Time: Once we receive and inspect your return, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.
Damaged or Defective Items
If your item arrived damaged or defective, please reach out to us within 7 days of receiving the item. We will arrange for a replacement or full refund, including the cost of return shipping.
Exchanges
We do not currently offer direct exchanges. If you would like a different product or style, please initiate a return for the original item and place a new order on our website.
Sale Items
Items marked as “Sale” are eligible for return unless specified otherwise at the time of purchase.
Contact Us
If you have any questions or need assistance with your return, please reach out to us at [Customer Service Email]. We are here to help and want to ensure you are satisfied with your experience.
